Research & Product Development in Halifax, NS
Focal Research Consultants LimitedFocal Research Consultants LimitedFocal Research Consultants Limited
(Monday - Friday)
Halifax, NS, Canada, B3L 2C2

IAGR Botswana 2023 | Focal Presents: Phase 2: Smart RG EGMs

Transforming Risky Play Identification

Today, we want to share our innovative research project on electronic gambling machines.

Many rule-based systems for delivering responsible gaming actions are relatively simplistic, triggered by arbitrary thresholds that may or may not be reaching the right people. But we believe there is a better way to support at-risk players effectively.

That is why we are conducting an international, multi-operator research project, co-funded through the National Research Council of Canada.

In Phase One, we presented early results at the IAGR Conference in Melbourne. Now, in Phase Two, we are diving deeper into our research on Smart RG EGMs, which enables targeted actions to be linked to relevant player behaviors.

By providing the right support at the right time, we can make a meaningful impact on players’ well-being.

Join us at the conference as we unveil our latest research and create a safer gaming experience for all.

Thank you, and we look forward to sharing more insights with you at the conference.

Learn more about Focal Research's Safer Gambling Solutions

ALeRT is a data-driven real-world solution to help prevent gambling risk and harm.

The system integrates corporate social responsibility best practices and technologies across a modern enterprise, helping move operators into an active prevention role. It does this by identifying at-risk players, supporting effective customer interactions, and evaluating the impact of such interactions in reducing customer risk and harm.

The ALeRT BETTOR Customer Care Training program is intended as an ancillary resource for gambling operators to use in addition to their own policies, practices and staff training.  

This training program provides service staff with additional information and skill sets for undertaking effective customer interactions as part of normal customer care. This in turn helps gamblers make better decisions, making gambling safer for all those choosing to gamble.

Our Healthy Bottom Line brochures are helpful guides that provide insight into gambling risk, and harm and provide professional encouragement to safeguard your patrons from risky play patterns that may develop into long-term issues.

With six different brochures, each brochure is customized and branded for each operator to provide information that is relevant and meaningful to their customers. Materials are available in both print and digital formats.

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