Research & Product Development in Halifax, NS
Focal Research Consultants LimitedFocal Research Consultants LimitedFocal Research Consultants Limited
(Monday - Friday)
Halifax, NS, Canada, B3L 2C2

ALeRT BETTOR Protection System

Gambling Risk and Harm Prevention

ALeRT is a data-driven real-world solution to help prevent gambling risk and harm.

The system integrates corporate social responsibility best practices and technologies across a modern enterprise, helping move operators into an active prevention role. It does this by identifying at-risk players, supporting effective customer interactions, and evaluating the impact of such interactions in reducing customer risk and harm.

ALeRT is an agile solution that can be easily adapted to product changes and compliance, protecting an operator’s return on investment.

ALeRT compliments other strategies and tools and targets your resources more effectively resulting in improved player outcomes and positive impacts.

ALeRT BETTOR Protection System

Fully manage safer customer interactions

Now in over 400 venues globally, ALeRT is a proven, powerful solution to fully manage safer gambling and customer interaction initiatives, including precise dashboard and player analytics, interactions reporting and management reporting.

In addition, ALeRT provides broad coverage of a full suite of products, including pokies, video lottery, slots, electronic roulette, table games, sports betting, racing, etc.

Precise dashboard and player analytics
Interactions reporting
Management reporting
ALeRT BETTOR Protection System

Key Benefits of ALeRT

Gambling risk and harm prevention
Custom Built and Advanced Algorithms
Monitor, Record & Log Interactions
Review Play History & Behaviours
Compliance & Reporting Features
Risk Detection for Land-based & Online
Complements Existing RG Tools
Low Model Included
Helps Allocate Staff Resources
Full Online Staff Training
Evaluate Impacts Over the Long-Term
ALeRT BETTOR Protection System

Key Tech Benefits of ALeRT

ALeRT can run multiple models with large data sets and features and functions can be turned on and off depending on an operator’s preference. You can use it with your preferred browser, database, and single sign-on provider– so you don’t need to spend time learning other new software and can easily manage ALeRT staff user roles.

Integrates with other safer gambling systems
ALeRT BETTOR Protection System

Everything in one place for staff and manager training

In addition to our ALeRT BETTOR Protection System, operators also receive our full ALeRT BETTOR Customer Care Training Program which provides broad coverage of a full suite of products, including:

ALeRT System Training
ALeRT BETTOR Customer Care Training
ALeRT Dashboard Training
Safer Gambling Player Resources
Staff & Manager Guides
ALeRT Newsletters
ALeRT Support
Account Overview / Sign Out
ALeRT BETTOR Protection System

Dashboard and Customer Interaction Video Training

Staff and manager video training is conducted online through your branded ALeRT BETTOR Customer Care Training Portal. 

With ALeRT’s BETTOR Customer Care Video Training, operators can train staff on how to use the ALeRT System and how to better interact with venue patrons.

The video training section of your portal consists of expert-led online training modules for each component of ALeRT BETTOR Customer Care for staff and managers. After each lesson, staff and managers take a short quiz as part of their training to qualify their understanding. In return, your organization can track staff and manager training progress in real-time.

Course 1: Introduction to ALeRT BETTOR Customer Care Training Videos
Course 2: ALeRT BETTOR Customer Care Training Videos
Course 3: ALeRT Dashboard Training
ALeRT BETTOR Protection System

Manager & Staff Guides

Managers and staff can access custom-designed viewable and printable help and training guides in the BETTOR Customer Care Training Portal. These resourceful guides help to better staff and manager understanding of how to use the ALeRT BETTOR Protection System and training portal as a quick review.

Safer Gambling Staff Guide
How to Use The ALeRT BETTOR Customer Care Training Portal
Staff Interaction Levels
ALeRT Managers Dashboard Guide
ALeRT Glossary
ALeRT BETTOR Protection System

Healthy Bottom Line Player Resources

Available through the ALeRT BETTOR Customer Care Training Portal, our Healthy Bottom Line (HBL) Player Program is an independently tested evidence-based resource designed to actively support safer gambling by your customers.

The use of the ALeRT technology lets staff reach out to at-risk gamblers at the right time. Identification is then linked to meaningful customer interactions, relevant resources, and referrals as part of a stepped-up customer care program.

An essential part of that program is providing customers with the right information and tools to self-assess and manage their player journey.

Six customizable brochures
Valuable resource when interacting with players
Brochures for various levels of gambling play
Provides awareness and education
Available in print and digital formats
Available as a singular product or as part of ALeRT's BETTOR Customer Care Program
ALeRT BETTOR Protection System

Extended Help Materials & Support

The ALeRT BETTOR Customer Care Training Portal comes equipped with additional support features and resources to ensure operators are always up to date with the latest news, information, and system changes. 

User Support

What Our Clients Have to Say

More Responsible Gambling Solutions

Presentations, Publications, & Research

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Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)
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