Helping UK Casino Players Gamble Responsibly: Evaluating the Impact of Safer Gambling Customer Interactions
Halifax, NS: March 2021
Highlights
- In the current study safer gambling interactions by UK casino staff did not discourage patrons from visiting the venue although it did lead to significant changes in high-risk gambling patterns especially among those receiving more than one interaction.
- Player churn was similar among all player groups; about 29% stopped playing at follow-up whether they had received a single interaction, multiple interactions, or no interaction.
- While interactions did not cause at-risk customers to stop playing there was evidence that those customers who received more than one interaction and subsequently stopped playing were more like to have self-excluded (19.2% versus 12.5%, p = .07).
