Focal Care
24/7 Online Customer Care Training Portal
Why Choose Care
Focal Care is the dedicated training companion to the Focal Prevent system, designed to help staff deliver safer gambling support with skill and confidence. Through live and virtual training, role-based modules, and real-time access to resources, it equips your team to use the system effectively and engage customers in a consistent, professional way.
Whether it’s learning how to navigate the dashboard, understanding when to intervene, or reinforcing safer gambling messaging, Care ensures your staff are prepared to act—and aligned with your venue’s goals for customer protection and compliance.
Benefits
Care is designed for gambling operators and venues that want to strengthen their frontline response to customer risk. It supports both staff and supervisors by building confidence, reinforcing consistent messaging, and aligning safer gambling practices with real-time data from Focal Prevent.
Whether you’re onboarding new team members or improving existing protocols, Care helps your venue deliver more meaningful interactions while demonstrating a clear commitment to customer wellbeing and regulatory compliance.
What Problems Does it Solve
Care addresses key training and operational gaps by:
Features
Play Insights & Conversation Starters
Staff learn how to engage customers based on actual play patterns with training led by global safer gambling leaders Jay Robinson and Laurie Norman.
Training Engagement Reporting
Management can track staff activity across the portal to ensure everyone completes their modules and remains compliant.
Client-Specific Portal Setup
Each training portal is custom-branded, privately hosted, and tailored to match the client’s Focal Prevent implementation.
Simple, Secure Access
Role-based logins provide private access for staff and managers—no apps or installations needed.
Aligned with Focal Prevent
Training reflects the tools, workflows, and language of the Focal Prevent dashboard—ensuring immediate relevance on the floor.
Ongoing Support & Updates
As systems evolve, so does the training. Content is continuously updated, and support is available when needed.
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Focal’s Intelligent Solutions
Prevent
Real-Time Risk Identification and Safer Gambling Messaging System
GO
On-the-Floor Insights and Interaction Management
Assist
Digital Safer Gambling Resources for All Customers
Comply
Custom Services for Compliance and Regulatory Oversight
Research
Independent and Collaborative Research for Real-World Application
