Focal’s Intelligent Solutions
Prevent
Focal Prevent is a real-time risk detection system designed to identify and support customers at risk of gambling-related harm before problems escalate. It continuously monitors player behaviour using trusted, data-driven algorithms—empowering staff with timely alerts, customer insights, and priority-based actions that improve care and reduce harm.
Prevent integrates with existing systems, helping reduce administrative workload while supporting regulatory compliance. With automated messaging, customizable rules, and actionable reporting, it strengthens safer gambling practices across your entire operation.
GO
Focal GO is built for licensed gambling venues using the Focal Prevent system who want to improve how staff manage customer interactions on the floor. It’s ideal for frontline staff, supervisors, and safer gambling teams looking to stay responsive without interrupting their workflow.
By delivering real-time alerts, access to player insights, and seamless interaction logging from any mobile device, GO helps your team take action faster, stay organized, and deliver consistent, data-informed support—all while enhancing compliance and customer care.
Care
Focal Care is the dedicated training companion to the Focal Prevent system, designed to help staff deliver safer gambling support with skill and confidence. Through live and virtual training, role-based modules, and real-time access to resources, it equips your team to use the system effectively and engage customers in a consistent, professional way.
Whether it’s learning how to navigate the dashboard, understanding when to intervene, or reinforcing safer gambling messaging, Care ensures your staff are prepared to act—and aligned with your venue’s goals for customer protection and compliance.
Assist
Focal Assist bridges the gap between safer gambling policy and real-world customer support. It offers an engaging, anonymous platform filled with evidence-based tools that help customers understand cost, risk, and play behaviour—without judgment or pressure.
With interactive calculators, educational games, videos, and chatbot support, Assist empowers customers to make informed decisions while reducing the burden of staff. It also helps operators demonstrate a clear commitment to harm prevention and regulatory alignment.
Comply
Focal Comply brings the proven risk detection power of Focal Prevent into the hands of regulators. Designed specifically for oversight agencies, it enables real-time monitoring of operator performance, ensuring that at-risk customers are being identified and supported.
With predictive analytics, customizable dashboards, and seamless integration into existing systems, Comply provides the insight regulators need to enforce safer gambling standards, track industry trends, and shape future policy—confidently and efficiently.
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