Focal Prevent
Real-Time Risk Identification and Safer Gambling Messaging System
Why Choose Prevent
Focal Prevent is a real-time risk detection system designed to identify and support customers at risk of gambling-related harm before problems escalate. It continuously monitors player behaviour using trusted, data-driven algorithms—empowering staff with timely alerts, customer insights, and priority-based actions that improve care and reduce harm.
Prevent integrates with existing systems, helping reduce administrative workload while supporting regulatory compliance. With automated messaging, customizable rules, and actionable reporting, it strengthens safer gambling practices across your entire operation.
Benefits
Prevent is purpose-built for casino operators, retail gambling venues, and online platforms seeking a smarter, more proactive approach to safer gambling. It supports frontline staff, supervisors, and compliance teams by delivering real-time insights and prioritized actions that make interventions more timely and effective.
Whether you’re operating in a physical venue or digital environment, Prevent enhances customer protection, strengthens compliance processes, and ensures a consistent, data-informed response to player risk across your organization.
What Problems Does it Solve
Prevent addresses key industry challenges by:
Features
Real-Time Risk Detection
Prevent monitors gambling activity live, allowing staff to respond to risk as it happens—not after the fact.
Comprehensive Customer Protection
Effectively prevents gambling risks and harms by safeguarding customers across all game types – including electronic games, table games, sports betting and more.
Measurable Harm Reduction
Uses advanced algorithms to monitor play history and behaviour, log staff interactions, and help identify at-risk customers – enabling early, meaningful engagement that leads to real harm reduction.
Priority-Based Interactions
Smart alerts help staff focus on the right customers at the right time, improving care while reducing unnecessary actions.
Simplified Gambling Reporting
Evaluate the impact of safer gambling strategies with confidence, using a range of built-in monthly, quarterly, and annual reporting options.
Seamless System Integration
Integrates with venue systems via API to avoid double entry and reduce staff workload—supporting both land-based and online environments.
Efficient Integration & Compliance
Prevent is flexible and easy to integrate into existing systems, supporting both land-based and online operators while meeting evolving industry regulations.
Customized for Use
Tailor features to your venue’s specific needs – including options like a low-risk model to flag emerging issues early. Prevent also helps optimize staff workflows by directing attention to the right customer with the right message at the right time, strengthening existing safer gambling practices.
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Focal’s Intelligent Solutions
GO
On-the-Floor Insights and Interaction Management
Care
24/7 Online Customer Care Training Portal
Assist
Digital Safer Gambling Resources for All Customers
Comply
Custom Services for Compliance and Regulatory Oversight
Research
Independent and Collaborative Research for Real-World Application
