Focal Research Consultants LimitedFocal Research Consultants LimitedFocal Research Consultants Limited
(Monday - Friday)
focal@focalresearch.com
Halifax, NS, Canada, B3L 2C2
Focal Research Consultants LimitedFocal Research Consultants LimitedFocal Research Consultants Limited

Focal GO

On-The-Floor Insights and Interaction Management

video
play-rounded-fill

Why Choose GO

Focal GO is built for licensed gambling venues using the Focal Prevent system who want to improve how staff manage customer interactions on the floor. It’s ideal for frontline staff, supervisors, and safer gambling teams looking to stay responsive without interrupting their workflow.

By delivering real-time alerts, access to player insights, and seamless interaction logging from any mobile device, GO helps your team take action faster, stay organized, and deliver consistent, data-informed support—all while enhancing compliance and customer care.

Request a Demo

Benefits

GO is designed for floor staff, supervisors, and venue managers who play a direct role in customer engagement and safer gambling delivery. It’s ideal for operators who need their teams to act efficiently, document accurately, and stay connected to customer insights while on the move.

Whether you’re running a single venue or managing multiple locations, GO supports staff performance and accountability through role-based access, customizable targets, and real-time visibility into safer gambling activity.

What Problems Does it Solve

GO solves critical on-the-floor issues by:

Strengthening regulatory compliance through real-time documentation and consistent procedures
Letting staff log interactions instantly from mobile devices
Delivering real-time Player of Interest (POI) alerts and status updates
Providing access to player insights, history, and follow-ups
Tracking performance targets to support accountability
Guiding staff delivery of tools like Focal Assist

Features

Supports Regulatory Compliance
GO helps venues stay audit-ready by ensuring interactions are timely, tracked, and consistent with safer gambling protocols. All data syncs securely with Focal Prevent for full transparency.

Save Time & Resources
Staff can take meaningful safer gambling actions from anywhere in the venue—without interrupting their workflow.

Timely Guest Protection
Helps operators meet regulatory goals by enabling real-time interactions when customers need them most.

Improved Staff Confidence & Consistency
Real-time guidance and clear prompts help staff know when and how to act – boosting confidence and ensuring more consistent customer care.

Streamlined Customer Management
Access, search, and filter Player of Interest (POI) records to ensure quick decision-making and informed care.

Customized Staff Objectives
Empowers staff with transparent performance goals and measurable results.

Seamless System Integration
Fully synced with Focal Prevent—every update, interaction, or alert appears across systems in real time.

Support for Focal Assist
GO guides staff on when and how to introduce Focal Assist based on customer risk and behaviour.

Testimonials

“Focal brings a thoughtful, evidence-based perspective grounded in more than 30 years of applied gambling research, responsible gambling evaluation, player protection, gambling risk detection, and player support. Through its participation in the IGSA Safer Gambling Committee and its members, Focal helps advance practical, implementable industry standards focused on keeping players safe while supporting innovation across the global gaming sector.”
“By combining decades of research expertise with practical tools such as real-time behavioural risk detection, customer care training, and automated messaging, Focal is helping us move beyond reactive compliance toward a more proactive culture of player protection, accountability, and measurable impact.”
“What particularly stands out is their ability to connect regulatory compliance, responsible gambling, gambling harm awareness, staff training, and player protection into one integrated approach for retail gambling. Their work anticipates where regulation is heading and gives the industry a credible, operationally realistic way to meet those expectations.”
"SkyCity has worked with Focal for over 15 years, starting in Auckland and expanding to our Hamilton and Adelaide precincts. It’s become one of the key parts of our Host Responsibility Program, helping us identify at-risk customers and providing opportunities for us to engage with those customers directly. Focal’s tools have helped us create a safer gambling environment and take action to reduce gambling harm in our venues through meaningful interactions."
"Player protection has always been central to how we operate at the Hippodrome. Since we introduced the Focal system in January 2020, it’s become a key part of our Safer Gambling Program. It was easy to integrate and continues to evolve with our needs, giving us the insight we need to help prevent and reduce gambling harm on the floor."
"For over a decade, Focal Research has played an important part in our harm minimisation strategy for safer gambling. Their predictive tools enable us to identify at-risk customers early, and their customised, evidence-based solutions play a key role for our customer assessments. We are proud to continue strengthening this partnership to safeguard our players."
Previous
Next

Stay Up to Date

Subscribe to our quarterly newsletter to get insights from Focal straight to your inbox.

Sign Me Up

Focal’s Intelligent Solutions

Prevent

Real-Time Risk Identification and Safer Gambling Messaging System

Learn More

Care

24/7 Online Customer Care Training Portal

Learn More

Assist

Digital Safer Gambling Resources for All Customers

Learn More

Comply

Custom Services for Compliance and Regulatory Oversight

Learn More

Research

Independent and Collaborative Research for Real-World Application

Learn More

At vero eos et accusamus et iusto odio digni goikussimos ducimus qui to bonfo blanditiis praese. Ntium voluum deleniti atque.

Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)
Contact us
Skip to content