Chief Stakeholder Relations Officer
Jay Robinson is an internationally sought-after specialist and leader in the field of preventing and responding to gambling harms.
- focal@focalresearch.com
- +1 902 454 8856
- 7071 Bayers Rd Suite 309, Halifax, NS, B3L 2C2
Combining rigour and creativity, Jay brings research to life for real-world application in regulatory, operator and public health environments.
A thought leader and innovator in responsible gambling programming, Jay is recognized as an expert in training related to gambling safeguards, who has created original responsible gambling and treatment training programs across Australia, Canada, the US and the United Kingdom for the past 20 years.
Known as an accessible, grounded and relevant knowledge broker, Jay transforms the best evidence into new, impactful policy and programs that address the needs of our new global gambling landscapes.
Team Members
Our Solutions
Prevent
Focal Prevent is a real-time risk detection system that identifies at-risk customers through live player data alerts, integrates with operator systems to support proactive, data-driven safer gambling, and enables operators to act early to reduce harm and meet compliance requirements.
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GO
Focal GO is a mobile app that gives staff real-time access to alerts, risk insights, and logging tools on the floor. It connects directly to Focal Prevent for seamless safer gambling delivery, and assists teams in taking timely, informed action without leaving the venue floor.
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Assist
Focal Assist is an anonymous mobile-based interactive tool for customers. With anonymous 24/7 access to 3rd party validated safer gambling tools, education and direct links to support.
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Care
Focal Care is a training system that equips staff with the skills to engage customers and use the Focal Prevent dashboard effectively. It includes role-based modules, system walkthroughs, and live or virtual training, and supports frontline teams in delivering consistent, confident safer gambling interactions.
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Comply
Focal Comply is a bespoke set of products and services to support operators and regulators in operationalizing and monitoring data for safer gambling effectiveness.
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Research
At the heart of Focal is our research into the prevention of gambling harms. We continually conduct research to inform best practices and to develop tools for risk management and player protection.
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