Focal GO
Why Choose GO
Focal GO is built for licensed gambling venues using the Focal Prevent system who want to improve how staff manage customer interactions on the floor. It’s ideal for frontline staff, supervisors, and safer gambling teams looking to stay responsive without interrupting their workflow.
By delivering real-time alerts, access to player insights, and seamless interaction logging from any mobile device, GO helps your team take action faster, stay organized, and deliver consistent, data-informed support—all while enhancing compliance and customer care.
Benefits
GO is designed for floor staff, supervisors, and venue managers who play a direct role in customer engagement and safer gambling delivery. It’s ideal for operators who need their teams to act efficiently, document accurately, and stay connected to customer insights while on the move.
Whether you’re running a single venue or managing multiple locations, GO supports staff performance and accountability through role-based access, customizable targets, and real-time visibility into safer gambling activity..
What Problems Does it Solve
GO solves critical on-the-floor issues by
Features
Key Benefits
Supports Regulatory Compliance
GO helps venues stay audit-ready by ensuring interactions are timely, tracked, and consistent with safer gambling protocols. All data syncs securely with Focal Prevent for full transparency.
Save Time & Resources
Staff can take meaningful safer gambling actions from anywhere in the venue—without interrupting their workflow.
Timely Guest Protection
Helps operators meet regulatory goals by enabling real-time interactions when customers need them most.
Improved Staff Confidence & Consistency
Real-time guidance and clear prompts help staff know when and how to act – boosting confidence and ensuring more consistent customer care.
Streamlined Customer Management
Access, search, and filter POI records to ensure quick decision-making and informed care.
Customized Staff Objectives
Empowers staff with transparent performance goals and measurable results.
Seamless System Integration
Fully synced with Focal Prevent—every update, interaction, or alert appears across systems in real time.
Support for Focal Assist
GO guides staff on when and how to introduce Focal Assist based on customer risk and behaviour.
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Our Solutions
Prevent
Focal Prevent is a real-time risk detection system that identifies at-risk customers through live player data alerts, integrates with operator systems to support proactive, data-driven safer gambling, and enables operators to act early to reduce harm and meet compliance requirements.
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Care
Focal Care is a training system that equips staff with the skills to engage customers and use the Focal Prevent dashboard effectively. It includes role-based modules, system walkthroughs, and live or virtual training, and supports frontline teams in delivering consistent, confident safer gambling interactions.
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Assist
Foal Assist is an anonymous mobile-based interactive tool for customers. With anonymous 24/7 access to 3rd party validated safer gambling tools, education and direct links to support.
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Comply
Focal Comply is a bespoke set of products and services to support operators and regulators in operationalizing and monitoring data for safer gambling effectiveness.
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Research
At the heart of Focal is our research into the prevention of gambling harms. We continually conduct research to inform best practices and to develop tools for risk management and player protection.
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